Good Governance = Good Care

Syncora services are uniquely placed within a group of companies that share a common purpose of making a difference to people’s lives. Each company brings individual specialisms that address the interlinked issues that all Syncora customers may face – drug and alcohol addiction, domestic abuse, homelessness, unemployment, mental health illness and more.

The purpose of Syncora centres on maximising customer outcomes and sustainability through collaboration, and therefore its structure and governance is integral to its success. We have therefore developed the Syncora governance framework based on the generic governance principles of integrity, transparency and compliance, but have developed bespoke governance systems for its operation, each that aim to contribute to the achievement of Syncora’s purpose.

Complaints & Feedback

We actively encourage all customer feedback, positive or negative, and we use this to help us drive continuous improvements to our services individually and as a collective. It is important to us that our customers have a voice in shaping the services we provide.

We encourage staff to have a positive approach, listen effectively, take responsibility, show empathy, use common sense, and make good decisions when providing solutions to customers concerns.

Customers can share their views and concerns in any way that suits them: by telephone, in person, email, letter, via social media, websites, comment cards and customer satisfaction surveys.

Regulation, Legislation and Best Practice

Our services are subject to legal, regulatory, sector, and local specific requirements. We monitor our compliance and performance against these standards carefully.

We are regulated by the Care Quality Commission and the Charity Commission.