We want to hear from you
We are committed to providing high quality services and support. Your feedback helps us understand what works well and where we can improve.
Whether you want to tell us about a positive experience, make a suggestion, raise a concern or make a complaint, we welcome hearing from you.
Giving feedback
You can share feedback about any part of our service.
This could include:
- Something that went well
- A member of staff who made a difference
- A suggestion for improvement
- An idea that could help us provide a better service
We use feedback to learn, improve and celebrate good practice.
Making a complaint
We understand that sometimes things do not go as expected.
If you are unhappy with any aspect of our service, we encourage you to let us know. We will listen, take your concerns seriously and work with you to understand what has happened.
We aim to:
- Treat you fairly and with respect
- Investigate concerns appropriately
- Keep you informed about what is happening
- Learn from complaints and improve our services
Making a complaint will not affect the support or care you receive from us.
How to contact us
You can contact us by:
Telephone
Speaking to a member of our team
Writing to us
If you need support to raise a concern
We recognise that raising concerns can sometimes feel difficult.
If you need help to provide feedback or make a complaint, please speak to a member of staff and we will discuss how we can support you.
Safeguarding concerns
If you are worried that someone is at risk of harm or abuse, please contact us as soon as possible.
Information about safeguarding can be found through the links in the footer of this website.
What happens next?
Once we receive your feedback or complaint, we will:
Acknowledge that we have received it.
Review the information provided.
Investigate where appropriate.
Respond and explain any actions we have taken.
For full details of our complaints process, please refer to our Feedback and Complaints Policy.
