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Our Voice

Posted on 14th February 2020

Latest CQC report means a clean sweep of ‘Good’ ratings for Delphi

Winstone House in Blackpool, home of Blackpool’s ‘Horizon’ service offering support for alcohol, drugs and sexual health, has been awarded a rating of ‘Good’ in a recent report by the Care Quality Commission.

We are the lead provider of the Integrated Substance Misuse Service that sits within the Horizon offer in Blackpool. This latest report means that every one of our 5 service locations is now rated as ‘Good’ or higher. The CQC reports look at areas such as safety, leadership, level of care, effectiveness, and governance.

As a leading provider of drug and alcohol addiction treatment in the UK, we transform people’s lives, helping them to move ‘from dependence to freedom’. Other Delphi locations include The Pavilion in Lancaster; a countryside residential drug and alcohol detox offering tailored addiction treatments. Delphi also works in a number of North West prisons, including HMP Manchester and HMP Buckley Hall, where they provide drug and alcohol recovery services in the form of an integrated pathway to authentic recovery.

Emma Knape, our Company Lead, says “We are pleased with the result of the latest CQC inspection of Winstone House. Our Blackpool team care for approximately 1300 clients each year; the majority of which will access Winstone House for their treatment. The CQC recognised the outstanding service that is provided from this location, with a particular focus on safe care, improved safeguarding processes, strong leadership, and effective governance arrangements.

Feedback from the people who use our services is equally as important. I believe it is the voice of the people who use our services that should influence and shape what our services look like. We will continue to consult with our clients and listen to what they are telling us. We can always do better.”

Each Delphi location in Blackpool, (Dickson Road (Connect), Winstone House (Dependence), and Church Street (Freedom) offers a confidential and non-judgemental service to Blackpool residents over the age of 25. If you are thinking of reaching out for help please contact the team via Horizon’s social media pages or on 01253 205156.

The most recent ‘Good’ rating at Winstone House adds further credibility to our impressive portfolio of services, all of which are designed to make a real difference to people’s lives.
The most recent CQC report for Winstone House can be found here, and to find out more about the work of Delphi Medical, visit


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