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Posted on 23rd August 2019

Support receives thumbs-up from regulators

The life changing services we provide to people struggling with addiction across the North West have been highly praised by key regulators in the sector.

Over the past few months, a number of our premises have received ‘Good’ ratings from the Care Quality Commission (CQC), including:

  • Harrowside Wellbeing Centre in Blackpool, which provides community substance misuse services for clients who have stabilised their addiction and require psychosocial interventions to support their recovery
  • The Pavilion, Lancaster, which provides a safe and effective in-patient detox from both drugs and alcohol through medically assisted withdrawal
  • Dickson Road, Blackpool, where Delphi Medical’s Horizon service delivers a wide range of support for all residents who are struggling with issues around drugs, alcohol and sexual health.

In addition, the services we deliver in HMP Manchester and HMP Buckley Hall have received highly positive feedback from the HM Inspectorate of Prisons (HMIP).

In their findings, the CQC praised the targeted and specific support provided to vulnerable groups at Harrowside, including clients who were homeless and pregnant, and the dignity, respect and compassion with which staff treated clients.

Similarly, the report by HMIP stated that staff are ‘well managed with comprehensive governance’ and ‘had the required competencies’, and that they had ‘transformed’ the support delivered at HMP Buckley Hall.

Our team has been working hard to ensure that clients in all areas in which they work receive the highest quality of care possible, and the official praise their support has received is a true reflection of their dedication.

Emma Knape, Company Lead , said:

“Delphi Medical staff work extremely hard, within increasingly challenging circumstances. One commonality across our business is that our staff truly care about the people who use our services; they care about making a real difference.

“We are really happy that the recent CQC reports and HMIP inspections reflect this, and we could not be prouder of each and every team across Delphi Medical.

“As a business that is always striving to go one step further, we will utilise these reports as part of our continual drive to improve our services, with the interests of our clients at the heart of everything we do.”

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