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Posted on 4th August 2014

Patients know best

Delphi Medical has teamed up with Patients Know Best to become the first provider of substance misuse services in the UK to put patients in control of their own medical records.

One of the UK’s largest independent providers of clinical services for substance misuse, Delphi Medical is set to offer Patients Know Best to new and existing patients from August 2014.

Working like a highly secure version of Facebook, Patients Know Best is an online medical records system which enables the patient to grant online access to their health records – ensuring everyone involved in a patient’s care has an accurate view of their health history.

Dr John Richmond, managing director of Delphi Medical said: “A patient recovering from a drug or alcohol addiction receives very fragmented care because none of the agencies dealing with them can access a single version of that person’s medical record. This can lead to poor communication and a lack of trust all round. However, putting the patient in control of their records solves this challenge at the click of a mouse. We hope that our partnership with Patients Know Best will be a powerful means to improve patient care and aid recovery amongst our patients.”

Employing over 60 doctors, nurses, and supporting staff, Delphi Medical provides drug and alcohol clinical services to communities across Lancashire, Sefton and to eleven prisons in the Midlands and North West of England.

Dr Lloyd Humphreys from Patients Know Best said: “Substance misuse services are ideally suited to our online patient controlled approach to health records management because a typical patient deals with so many agencies – inside and outside the NHS – all of who would benefit from understanding that patient’s full medical profile. We’re delighted to be working with Delphi Medical because they share our commitment to improving patient care and patient control.”

In the future, Delphi Medical plans to tailor their Patients Know Best platform to enable them to load up training material and video podcasts which will ensure that patients can quickly and easily understand why doctors are recommending certain treatment plans and courses of action.

About Patients Know Best

Patients Know Best is the world’s first patient-controlled medical records system. It is a fully secure online tool which enables patients to better organise, manage and control their own health care provision – it also saves the time of physicians through allowing secure, online consultations. Founded by Dr. Mohammad Al-Ubaydli, a physician, programmer and expert in IT in healthcare, Patients Know Best has won social enterprise awards for its focus on patient care. Patients Know Best’s first customers include Great Ormond Street Hospital, St Marks Hospital and NHS South Devon. Patients Know Best integrates fully into the NHS secure network and is available for use by any patient with any clinician anywhere in the world. It is now used by over 30 hospitals in the UK, USA, Holland, Belgium, Australia and Hong Kong. Patients Know Best complies fully with UK NHS information governance requirements as well as the EU data protection act and US HIPAA legislation for dealing with medical data.

About Delphi Medical

Delphi Medical is the leading independent provider of drug and alcohol clinical treatment in the UK. Delphi’s noble cause is to raise the standard of substance misuse treatment in as creative and sustainable a way as possible. Delphi’s focus is on its patients and it strives to deliver an accessible, consistent and accountable service to them. The face of substance misuse treatment has changed since Delphi was founded in 2007, from one focused on the needs of the service to one focused on the recovery of the patient; Delphi has been at the vanguard of that change in clinical delivery. Delphi’s focus internally is on culture and our staff have been freed of the constraints of the NHS risk averse culture to one that returns them to the reason they became involved in healthcare to start with – to help people and build trusting therapeutic relationships.


Chris Smith, Swarm Communications, +44 (0) 7989 321 743,

Dr Lloyd Humphreys, Patients Know Best, Patients Know Best, +44 (0) 7813 974 609,

Dr John Richmond, Delphi Medical, +44 (0) 1524 68295,

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