COVID secure working

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Our Approach

At Delphi Medical we’re continuing to monitor the Government response and are currently following the most up to date advice available to minimise impact on our services.

These measures have been put into place to help keep our colleagues and customers safe and to prevent the spread of the virus.

Thank you again for your understanding and patience.

The safety of clients remains our priority. We are managing risk via a robust emergency plan that focuses predominately on at-risk clients. Via partnerships with local services including pharmacies; all contingencies have been assessed & our clients supported as safely as possible.

Specific advice regarding supervised consumption has been provided locally to those it affects. We have altered our prescribing practice in line with new individual needs, especially for those who are considered vulnerable.

As we manage a full range of services, the advice on this page is general. If you have a specific query that has not been addressed by the information on this page or the FAQ section below, please contact your keyworker or service lead for further information.

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Self-isolate if you're symptomatic

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Wash hands frequently

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Always wear appropriate PPE

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Social distancing in effect


Where Can I Get Help?

If you need to contact us, you can call us on 01253 205158 or email us on

Is the Pavilion still open?

Yes! Our residential drug and alcohol detox treatment centre is still open. We have taken measures to protect staff and clients by ensuring that safe social distancing is observed in line with Government advice.

Call today for a friendly, discreet and professional conversation – 01524 39375 or leave us a message and get a call back at a time convenient to you.

Are services in Blackpool still running?

Yes, our Horizon service in Blackpool is still open. We have taken measures to protect staff and clients by ensuring that safe social distancing is observed in line with Government advice.

Following risk assessment of our buildings, essential face to face appointments for high risk and new clients are being offered and are staggered to ensure social distancing and safety.

Clients will be given PPE (face mask/gloves) and have their temperature taken upon arrival.

Staffing of the building remains at a minimum with most of our team working from home and completing telephone and/or zoom (for group) interventions.

To check on the status of your appointment or for other enquiries relating to Horizon Blackpool, you can call us on: 01253 205156 or email us at:

Where can I find support service near me?

You can find find key contacts & support services near you here.

Where can I find mental health support services?

You can find a comprehensive list of support services in Lancashire here.

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Find the latest government advice

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The ARC Covid-19 Safe System of Work

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Delphi Workplace Risk Assessment

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Delphi Medical Risk Assessment

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Fulstone House Risk Assessment

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Get In Touch

Talk to one of our friendly and professional experts today.

Call 01524 39375 or email us on All enquires are handled with total confidentiality.