COVID secure working

A banner graphic displaying the latest COVID advice

We are continuing to work safely

Throughout the crisis, we have been focused on delivering the best possible outcomes for all our clients and service users, whilst looking after our people and our business.

Our services have continued to be in high demand but people’s wellbeing remains our number one priority, and Delphi will not, at this stage, be following the national easing of safety precautions and restrictions surrounding the Covid pandemic.

We feel this is especially important as a health care provider, as we are visited by many vulnerable members of our communities and it is important that we operate as safely as possible.

Safe working

All established precautions and safety procedures will remain in place for the good of our clients, service users and staff. This includes use of PPE in communal areas and when in close proximity to others, hand hygiene and sanitising stations, lateral flow testing, increased ventilation, enhanced cleaning regimes, and appropriate workplace spacing and social distancing.

In addition, where we have introduced new ways of supporting clients and service users, such as video group sessions, these will stay in place if they have shown that they improve accessibility and choice.

Thank you

To our clients and service users, colleagues, and partners: thank you once again for all your support, your patience and your continued commitment to helping us deliver the best possible services.

As we manage a full range of services, the advice on this page is general. If you have a specific query that has not been addressed by the information on this page or the FAQ section below, please contact your keyworker or service lead for further information.

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Self-isolate if you're symptomatic

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Wash hands frequently

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Always wear appropriate PPE

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Social distancing in effect


Where Can I Get Help?

If you need to contact us, you can call us on 01253 205158 or email us on

Is the Pavilion still open?

Yes! Our residential drug and alcohol detox treatment centre is still open. We have taken measures to protect staff and clients by ensuring that safe social distancing is observed in line with Government advice.

Call today for a friendly, discreet and professional conversation – 01524 39375 or leave us a message and get a call back at a time convenient to you.

Are services in Blackpool still running?

Yes, our Horizon service in Blackpool is still open. We have taken measures to protect staff and clients by ensuring that safe social distancing is observed in line with Government advice.

Following risk assessment of our buildings, essential face to face appointments for high risk and new clients are being offered and are staggered to ensure social distancing and safety.

Clients will be given PPE (face mask/gloves) and have their temperature taken upon arrival.

Staffing of the building remains at a minimum with most of our team working from home and completing telephone and/or zoom (for group) interventions.

To check on the status of your appointment or for other enquiries relating to Horizon Blackpool, you can call us on: 01253 205156 or email us at:

Where can I find support service near me?

You can find find key contacts & support services near you here.

Where can I find mental health support services?

You can find a comprehensive list of support services in Lancashire here.

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Find the latest government advice

delphi workplace policy

The ARC Covid-19 Safe System of Work

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Delphi Workplace Risk Assessment

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Delphi Medical Risk Assessment

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Fulstone House Risk Assessment

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Get In Touch

Talk to one of our friendly and professional experts today.

Call 01524 39375 or email us on All enquires are handled with total confidentiality.